Empower, Inc

Client Support

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Client Support

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“Our commitment is to provide a state-of-the-art solution, exceptional customer service, and ensure 100% customer satisfaction; we work for you!” Seth Bernstein, CEO, Empower Software Solutions


Welcome to Empower’s support website, offering you easily accessible, fast and convenient support 24 hours, 7 days a week. When you choose Empower, you become a part of our family. And because we are committed to providing you with the highest quality of customer service, we offer several options to get your questions answered quickly. We hope you find our Support site useful and easy-to-use, and we value your feedback. If you have comments, suggestions or ideas for new services, please contact us.


 

Technical Information and Documentation

Empower’s Technical Information and Documentation site has several protected areas that require you to enter a username and password. If you already have an ID and password from our previous Empagio or Unitime support site, it has not changed.
 

If You are an EmpowerTime (Unitime) User:

Please visit our secure EmpowerTime (Unitime) client support site for information, product updates, and electronic access to customer support.
 
If you have questions or concerns regarding EmpowerTime, or require a login and password for the secure customer support site, please contact us via email at support@empowersoftware.com, or by telephone at 720.241.5353.
 

If You are an EmpowerTax/EDP Compliance User (formerly FLS):

Please use one of the following methods for client support: You may email your requests for EDP Compliance Support to fls.support@empowersoftware.com, or reach us toll-free at 800.239.8895, Option 1.

If You are a Tesseract HR and Payroll User:

 
If this is your first time entering a Support Ticket, please click the “Create Account” button after clicking the link above. For an introduction to the ticketing system and its use, please view the Client Ticketing System introduction (PDF document).
Note: If you have already been prompted for a username and password, and entered something that did not work, you can clear the username by deleting the name from the authentication dialog box the next time you come across it.
If you have questions or concerns regarding Tesseract, please contact us via email at helpline@empowersoftware.com.
 
 

If You are an EmpowerWFM/BAC Workforce User:

Please use one of the following methods for client support: You may email your requests for support to support@empowersoftware.com, or reach us toll-free at 800.928.7964.