WorkForce Management

In today’s competitive business environment, companies are constantly focused on the challenges of providing high levels of customer service, controlling labor costs, growing the business, and maintaining the overall bottom line.

Labor costs represent one of the highest controllable expenses for most companies. And as we look to the future, employee wages are on the rise and businesses are under increasing pressure to perform financially and reduce employee turnover by increasing management responsiveness to their needs. EmpowerWFM™ is a browser-based solution designed to help your organization effectively manage its workforce – in real time. EmpowerWFM’s sophisticated application monitors and manages key business indicators as they happen – ensuring you are always working with information that is up-to-date, accurate and delivered instantly. 

Budgeting

EmpowerWFM™ Budgeter gives you the power to coordinate your workforce plan with a detailed budget, so that everything is in synch with your overall organizational goals and objectives. Set budget parameters for creating detailed forecast of business volume, customer demand and the resulting workforce requirements and costs, so you can accurately determine how much labor is required to efficiently meet the demands of your business.

Forecasting

EmpowerWFM™ Forecaster is geared toward the large enterprise sector, and takes a wide range of factors into consideration to help you decide how many people are needed to satisfy the demands of your business. EmpowerWFM Forecaster maintains a historical database of key business volume data and can independently forecast business volume according to the time of day or the day of the week. It even incorporates adjustments to allow for special events such as holidays or sales.

Scheduling

EmpowerWFM™ Scheduler gives your company the tools to improve the productivity and performance of your workforce by putting the right people to work in the right place, at the right time. Automatically generate employee schedules that meet forecast demand and conform to government regulations, corporate policies, and employees' personal preferences; and take a more intelligent approach aligning your labor resources with the constantly changing demands and trends of your business.

Dashboards

EmpowerWFM™ Dashboard is a centralized operating management tool that gives your organization the ability to make informed, real-time business decisions. With a variety of alerts that allow managers to be notified of rapidly changing business conditions that may affect profitability, you can act instead of react to key metrics and rapidly changing business conditions, saving time and saving money.