Home improvement giant, The Home Depot, identified a list of challenges in workforce management ranging from lengthy scheduling processes to a lack of solution integration and self-service for employees, low visibility, and inaccurate forecasting. Home Depot chose to make a significant investment in EmpowerWFM that continues to pay off today. After implementing, the company saw improved sales and customer service, giving store managers the ability to track labor against sales performance on a day-to-day basis.
• Optimized and sped up the scheduling process
• Improved forecasting
• Increased employee engagement
• Improved customer service levels, conversions, and sales